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The abuse and misuse of
e-mail is a serious problem, and Hileytech will not tolerate it. If
you have been the victim of SPAM sent by one of our customers, please
forward the e-mail, including its headers, to abuse@hileytech.com
Definition of UCE (Unsolicited Commercial E-mail), or SPAM:
- The bulk UCE, promotional material,
or other forms of solicitation sent via e-mail that advertise any
IP address belonging to Hileytech or any URL (domain) that is
hosted by Hileytech
- Unsolicited postings to newsgroups
advertising any IP or URL hosted by Hileytech.
- The use of webpages set up on ISPs
that allow SPAM-ing (also known as "ghost sites") that
directly or indirectly reference customers to domains or IP
addresses hosted by Hileytech.
- Advertising, transmitting, or
otherwise making available any software, program, product, or
service that is designed to facilitate a means to SPAM.
- Forging or misrepresenting message
headers, whether in whole or in part, to mask the true origin of
the message.
For further information
on mail abuse, please visit the Mail
Abuse Prevention System (MAPS) website.
Repercussions of SPAM:
Across the Web, it is
generally accepted that SPAM is an inconsiderate and improper business
practice. SPAM is not only
harmful because of its negative impact on consumer attitudes toward
Virtualis, but also because it can overload Hileytech's network and
resources, especially on our shared (virtual) server environments.
Punishment For SPAM:
Hileytech reserves the right to terminate, without
warning, any account that violates this policy. Usage of Hileytech
services constitutes acceptance and understanding of this policy.
Hileytech reserves the right to decide what it
considers "SPAM", "UCE", "mail bombing",
or "bulk e-mail", and to determine from all of the evidence
whether or not the e-mail recipients were from an "opt-in"
e-mail list.
Should you choose to e-mail from Hileytech's servers, especially if
you use mailing lists, you must read and adhere to the following
guidelines, which are offered as a statement of Internet standards and
best current practices for proper mailing list management and
preventing e-mail abuse.
Basic Mailing List Management Principles for Preventing Abuse
Mailing lists are an excellent vehicle for
distributing focused, targeted information to an interested, receptive
audience. Consequently, mailing lists have been used successfully as a
highly effective direct marketing tool.
Unfortunately, some marketers misuse mailing lists
through a lack of understanding of Internet customs and rules of the
forum pertaining to e-mail. Others fail to take adequate precautions
to prevent the lists they manage from being used in an abusive manner.
- The e-mail addresses of new subscribers must be confirmed or
verified before mailings commence. This is usually accomplished by
means of an e-mail message sent to the subscriber to which s/he
must reply, or containing a URL which s/he must visit, in order to
complete the subscription. However it is implemented, a
fundamental requirement of all lists is the verification of all
new subscriptions.
- Mailing list administrators must provide a simple method for
subscribers to terminate their subscriptions, and administrators
should provide clear and effective instructions for unsubscribing
from a mailing list. Mailings from a list must cease promptly once
a subscription is terminated.
- Mailing list administrators should make an "out of
band" procedure (e.g., a means of contact by which messages
may be sent for further correspondence via e-mail or telephone)
available for those who wish to terminate their mailing list
subscriptions but are unable or unwilling to follow standard
automated procedures.
- Mailing list administrators must ensure that the impact of their
mailings on the networks and hosts of others is minimized by
proper list management procedures such as pruning of invalid or
undeliverable addresses, or taking steps to ensure that mailings
do not overwhelm less robust hosts or networks.
- Mailing list administrators must take adequate steps to ensure
that their lists are not used for abusive purposes. For example,
administrators can maintain a "suppression list" of
e-mail addresses from which all subscription requests are
rejected. Addresses would be added to the suppression list upon
request by the parties entitled to use the addresses at issue. The
purpose of the suppression list would be to prevent subscription
of addresses appearing on the suppression list by unauthorized
third parties. Such suppression lists should also give properly
authorized domain administrators the option to suppress all
mailings to the domains for which they are responsible.
- Mailing list administrators must make adequate disclosures about
how subscriber addresses will be used, including whether or not
addresses are subject to sale or trade with other parties. Once a
mailing list is traded or sold, it may no longer be an opt-in
mailing list. Therefore, those who are acquiring
"opt-in" lists from others must examine the terms and
conditions under which the addresses were originally compiled and
determine that all recipients have in fact opted-in specifically
to the mailing lists to which they are being traded or sold.
- Mailing list administrators should make adequate disclosures
about the nature of their mailing lists, including the subject
matter of the lists and anticipated frequency of messages. A
substantive change in either the subject matter or frequency of
messages may constitute a new and separate mailing list requiring
a separate subscription. List administrators should create a new
mailing list when there is a substantive change in either the
subject matter or frequency of messages. A notification about the
new mailing list may be appropriate on the existing mailing list,
but existing subscribers should never be subscribed automatically
to the new list. For example, if Company A acquires Company B, and
Company B has compiled opt-in mailing lists, Company A should not
summarily incorporate Company B's mailing lists into its own.
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